Frequently Asked Questions
Do you make custom curtains?
Yes absolutely!You can customize the length and width, curtain header style and lining preference. For customizing drapery start Here.
What curtain styles do you offer?
We offer these curtain styles: Grommet,Tab Top, Single Rod Pocket, Double Rod Pocket,Back Tab,Double Pinch Pleat,Triple Pinch Pleat.
What’s the ideal length of a curtain panel?
There is no completely ideal length, it is entirely up to you. You can choose the length of your curtains according to your needs.
A: Sill length curtains are perfect for windows that you open all the time. This length is usually a great choice for kitchens, bathrooms, and smaller window sizes.
B: Apron length curtains are used on smaller windows, like in kitchens, bathrooms, and some bedrooms.Floor-length curtains are great for floor to ceiling windows and sliding doors.
C: Floor-length curtains traditionally break just above the floor, by less than an inch.
D: Puddle length curtains are extra-long floor-length curtains. They’re several inches longer than the size of the window.
Do you sell curtain rods and rings?
Yes we do. We sell drapery rods and we donot sell rings temporarily. You can see our Hardware Collection.
Do you sell blackout products?
Yes absolutely! Blackout curtains allow the least amount of light to enter a room when they’re closed. These curtains are made of heavier weight materials and often have built-in linings. Blackout curtains provide the most privacy, and they often have additional features beyond their decorative purpose.
What is the status of my order?
Click here to track the status of your order anytime.
Once an order has been built, a tracking number will be provided within 1-2 business days. It usually takes 7-15 business days for most custom orders to arrive at your doorstep after you’ve placed your order.
Is it possible to change my order after I have completed it?
Most products allow for a 24-hour review period to ensure your order is correct and to make any last minute changes before we send it to our production facility. Sometimes it may be necessary to incur a fee for changes, but we make every effort to make any changes without any additional charge to you.
How fast will I get my order?
All draperies and shades are custom stitched and shipped to you within 10 business days. For fabrics that are out of stock or in some very high order volume months it may take longer. All other non-custom products ship within 2 business days.
Can I cancel my order?
All draperies are custom stitched and assurance to shipped to you within 15 business days. For fabrics that are out of stock or in some very high order volume months it may take longer.
Shipping and Delivery
Is shipping free?
Yes absolutely!Shipping is free.
Do you charge sales tax?
No,we donot charge sales tax.
Are your custom products really “made in 5-7 days”?
It doesn’t take that long.we customize curtains within 3 days,and delivered to you with 10-12 days.
How long will it take for my order to ship and deliver?
We ship and delivered to you with 10-12 days.
Return and Refund
What is your return and exchange policy?
Since we custom stitch every drapery to fit your style and window measurements, we do not accept returns. Custom orders are placed for production within 24 hours of order placement and are built to your specifications.
Once your order is delivered, order returns or exchanges due to customer preference cannot be accepted. For orders where a part of the order needs to be replaced we would gladly replace that for you. However we’re unable to accept a return of the rest of order and offer a refund.
What are my options if I don’t like what I ordered?
If you wish to cancel your order and get a full refund, please contact us by email within 24 hours. please keep in mind that we can not cancel an order which is over 24 hours.